Billing & Insurance
Trying to sort out your insurance policy and medical bills can be a challenge these days. Here is some important information for you as a patient at Essex County OB/GYN Associates.
Our billing office staff is available between 8:00 am and 5:00 pm Monday through Friday.
Please Call the Billing Office Directly at 978-232-5526.
Did you know you can pay as a guest on My Lahey Chart?
It’s simple! Visit www.mylaheychart.com and select “Pay as Guest”. You will be prompted to enter the Guarantor Account Number and Last Name. You will then have the opportunity to pay the full balance or make a partial payment on the account.
We Accept Most Medical Insurances
Since each insurance plan is different, we ask you to check with your particular plan administrator to obtain your guidelines before visiting our office. Please feel free to discuss fees with us and advise us of any unusual financial problems. Please note that Essex County OB/GYN is a privately-owned practice. If you receive any services from Beverly Hospital, including lab tests, imaging scans and hospital-based services, they will bill you directly.
Payment at the Time of Service
Typically, payments (such as copayments) that apply to your services are due at check-in on the day services
are rendered. We will make an attempt to collect the correct amount, but sometimes your insurance company
will process your claim differently than we expect and you may be billed after the fact for the balance.
What If I Am Having Financial Problems?
Please contact us should you need to delay payment of your bill. We will make every effort to work out an acceptable payment plan to enable you to take care of your obligation.
Knowing Your Insurance Benefits
There are so many different health insurance plans in the marketplace, each with different benefit packages. Because of this, we rely on you, as the patient with the contract with your insurer, to know the basics of your insurance plan – what is covered, what is not, when you need a referral. If you have questions about your coverage, you should contact your employer’s benefits administrator or the health plan directly.
If you have Medicare you may be asked to sign an ABN or “Advanced Beneficiary Notice” for services you receive that are either not covered by Medicare or only covered once every couple of years. Please read the ABN before you sign and feel free to ask for clarification on the choices.
Preventive vs Sick/Problem Visits
Most insurance policies cover “Preventive” office visits, also known as Annual GYN Exams, without a copayment. We will not collect a copayment when you arrive for your Annual Exam and will await a final determination by your insurance company. However, if you have a complaint/problem that you would like to discuss at your Annual GYN Exam, we are required to charge separately for the evaluation and management of the problem. That would then be subject to a copayment.
If your provider collects a culture, pap smear, biopsy, etc., you may receive a bill from the laboratory pathology or pathologist physicians. Unless you notify the nurse or clinician prior to the specimen being sent, all specimens will be sent to Lahey Health’s laboratory/pathology departments. Some insurance carriers require all labs/pathology be done at a preferred laboratory. You would need to tell us your insurer’s preferred laboratory.
We require 24-hour notice for any appointment cancellations. A fee of $25.00 will be charged to your account for any appointments that are not cancelled within a 24-hour period. Not sure if you called and cancelled your appointment? Our state-of-the-art telephone equipment allows us to run reports that give us that information. Please call the billing department with your phone number in hand and we will check for you.
Co-payments are expected at the time of your appointment.
Since surgery may involve a significant fee, we will bill your insurance carrier directly. We will then send you a bill for any non-covered services after we receive the insurance payment. There may be some procedures that must be prepaid and these will be discussed with you on an individual basis.
Our billing department bills your services according to national coding guidelines and standard insurance company regulations. If you have received an Explanation of Benefits (EOB) from your insurance company or a bill from us and you feel something was processed incorrectly, please feel free to contact your insurance carrier directly and question the claim. If you think our charges are incorrect, please call our Billing department at 978-232-5526 to speak with one of our certified coders. We will review the charges to ensure everything was billed correctly.
We are dedicated to providing you with the best patient service possible. Please call us with any questions.
Want To Pay Your Bill Online?
If you have My Chart access, you can pay your bill online.
Do you accept credit cards?
We accept Visa, Mastercard & Discover.
Our billing office staff will be happy to explain prenatal care and delivery fees when you schedule your initial visit. They will help you learn what your insurance will cover.